FAQs

Payment related

You can make purchases using the following:
- Credit Card (Visa/ Amex/ Master Card)
- Debit Card (All leading bank debit cards)
- Netbanking (All leading banks)
There are absolutely no hidden charges when you make a purchase with Kalpanas Creations. Enjoy free shipping all over India.
Kalpanas Creations. and sent to:
Contact Person: Mr. Manan Shah
4 - Ashirwad Paras, Opp Krishna Bunglows,
Near AUDA Garden,
Prahladnagar, Ahmedabad 380051,
Gujarat,India.
Mobile: + 91 97241 32749
We accept all VISA, Mastercard and American Express Credit cards. To pay using your Credit card, you will need your Credit card number, Card expiry date, 3 digit CVV number (Card Verification Value - found on the back side of your Credit card).
We accept all VISA, Mastercard and American Express debit cards.

To pay using your debit card, you will need your debit card number, Card expiry date, 3 digit CVV number (Card Verification Value - found on the back side of your debit card).

After entering the card number, expiry date and CVV number on Kalpanas Creations, you will be redirected to the Bank's page.
Yes, shopping at Kalpanas Creations is 100% safe. All Credit card and Debit card payments on Kalpanas Creations are processed through secure and trusted payment gateways managed by leading Indian banks.
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Order related

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with kalpanascreations.com. To check the status of your pending orders, click on the My Account link in the top right of any page on our store.This will take you to your My Account page, where you can click on the My Orders link to view the status of all orders.To view the status of a specific order, click on the "Order Number". After your order is shipped out from our warehouse, we will send you a mail and sms with the shipping details.
Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Confirmed : We have received authorization from the payment gateway and are processing your order.
Pending COD Confirmation : We have received your order and we are now processing your order
Order Shipped : Your order has been shipped out from our warehouse and is on its way to your delivery location
Order Cancelled : The order was cancelled
You can cancel your order before it leaves our Warehouse (reaches the "Order shipped" state). You can do so by calling us with the order number.
In India estimated time of delivery will be 10 days and out side India estimated time of delivery will be 15 to 21 days. Business days exclude public holidays, national holidays and sundays.
We process all deliveries through reputed couriers. For certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.
Estimated times vary with the area you live in, warehouse from which this product is being shipped from, as well as whether it is in-stock or not. Here's what this means." If a product is in-stock with us, then depending on where you live, & warehouse from it is getting shipped. we will let you know as soon as we have it back in stock. The delivery time will then depend on when you place the order.
All items are carefully packaged so as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile items are safely secured with bubble wrap.
If you feel the package has been tampered or opened, do not accept it from the courier. Call us immediately on our helpline number.
All items are delivered through reputed courier partners - who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.
We process all deliveries through many reputed couriers on our panel. Our systems are extremely effective to automatically pick up the best suited shipper for your area. However, for certain postcodes not serviced by reputed couriers, we use Speed Post (Indian Postal Service). Alternatively, you can get in touch with our customer service team to an alternate delivery location that is serviced by our courier partners.
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cancellations, returns & replacements

1. You can return any product that you have received as long as
- customer invoice
- all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused / original condition

2. You need to make sure that
- Damaged/Defective/Wrong Product: You must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product.
- Any Other Returns: You must inform us of your intention to return the item to us (within 5 days, including weekends) and of delivery of the product
1. You notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. You can either email our Customer Service team at info@kalpanascreations.com or call us on +91 97241 32749
2. You book a shipping pickup with us, and ensure that the product is picked up from your premise by our courier within 15 days
To book a shipping pickup, you have to schedule a courier pickup with our customer support team who will in turn arrange a suitable time with our courier partner. Please note that if you have agreed a time for pick up, and the courier fails to find you at the address, there will be a Rs 100 charge payable by you at the time of delivery of the replacement . Each time that you are not there, there is a Rs 100 charge (why - thats what it costs us to bring your stuff back)
3. The product is returned to us with
- customer invoice
- all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused condition
As soon as we have received the product, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out
4. In the event that a replacement is not available in stock, we will offer you a credit or a full cash refund.
5. In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund either via the card you used to pay us, or in the case of a CoD payment, by a cheque
6. If the product received back by us does not meet the 3 specifications above, then the product can neither be replaced, nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are ok to bear the shipping expenses
7. If the product is deemed not to have a manufacturing defect, but has been damaged because of misuse -- we will not replace, only arrange for a credit which you can use with us within 6 months.
8. You can seek a replacement for the entire purchase or part (s) of the purchase.
9. Needless to say, we can offer to replace only product(s) purchased on Kalpanas Creations.
At the point of delivery, if the package seems to have been tampered with ie Kalpanas Creations tape is broken / missing, please do not accept the order
You can cancel an order in one of two ways
- Call us on +91 97241 32749
- or write to us on info@kalpanascreations.com
1. If you cancel an order by calling us, before the product(s) has been shipped to you, we will refund you the entire amount.
2. If you cancel an order which has already been shipped to you, you can do one of the following:
- If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.
- If despite informing us, since the package has already left for your address, you receive the product, you can return the product through the same courier (ie do not accept the package)
- If you have received the order, and are now wanting to cancel (ie return the product), then please follow the steps above. We can only process the credit once We have received the product - and it meets the three criteria above
1. You can return any product that you have received as long as
- customer invoice
- all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
- and is unused / original condition
2. You need to make sure that you inform us of your intention to return the item to us and ensure that the product(s) reaches us within 15 days of delivery of the product.
15 days from the point that you return the product to us.
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Other questions

At Kalpanas Creations, for all products, there is no warrenty/guarantee -and it is like buying a product. Its exactly the same as if you were buying products in a shopping mall or from local shops
Kalpanas Creations deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world.
With Kalpanas Creations, what you see is what you get. We work hard on photographing images as is. Our content team gives you an elaborate description of the product with detailed specifications of each item. Our sourcing team makes sure to send out products that meet the Kalpanas Creations aesthetic and stringent quality standards. If despite this you don't fall in love with what you get, give us a call within 5 days to book a return.
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